2020 Ford Transit connect
The Verdict
The 2020 Ford Transit connect has 30 owner complaints filed with NHTSA. The most reported issues are body (13 complaints) and transmission (9 complaints). With a Klunk Score of 93/100, it earns a "Smooth Ride" rating. If you're shopping for a Ford Transit connect, consider the 2021 model year which has 73% fewer complaints.
Safe Bet
The 2021 has 73% fewer complaints
View the 2021 Ford Transit connect dashboard →
Klunk Score: Smooth Ride
This vehicle year has significantly fewer complaints than average. A reliable choice.
How is this calculated?
The Klunk Score ranks this vehicle year against all others in our database based on total owner complaints filed with NHTSA. 100 = fewest complaints (top tier), 0 = most complained-about. Scores above 60 are better than average; below 40 means more problems than most.
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Under the Hood
Each number is a complaint. Darker = bigger problem.
By Category
By Severity
Worst Problems
Complaints
The windsheild is not properly sealed. It has caused water to leak into the vehicle. The water leaking in has caused electrical problems with the radio and backup camera. Also causing mold inside the vehicle.
ABS Hydraulic control unit pump malfunction. vehicles brakes locked up on the highway and could of caused an accident. this is a known and common issue with these vans. this type of thing shouldnt happen my vehicle has only has 67,000 miles on it. I have seen other report this issue with less miles than that. vehicle is now having the unit replaced.
The contact owns a 2020 Ford Transit Connect. The contact stated that while driving in a rainstorm, rainwater poured into the vehicle from the front passenger’s side windshield. The vehicle was taken to the local Satellite Auto Glass repair shop, and it was discovered that the front windshield adhesive had failed, causing the passenger’s side front windshield to become unsecured. The contact was advised that the windshield needed to be replaced. The vehicle was not yet repaired. The contact stated that several electrical features were damaged due to the water, including the audible warnings and 911 assist from the inoperable Bluetooth. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V192000 (VISIBILITY). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 189,000.
Water leaking through front windshield. Internet shows there is a recall for improper adhesive of windshield on 2020 Transit Connect but when my 2020 Transit Connect VIN Nm0ls6e25l1446922. Was taken to Ford dealership they are advising there is no recall on my vehicle.
I started experiencing a sluggishness and jerking sensation upon acceleration. I took my van to Starling Ford who diagnosed it to be a transmission issue. An estimate was given for either replacing or repairing the transmission. Shock. I took the van to Premier Auto Care, for a second opinion. They then referred me to Quality Transmission after driving the van. I asked Ford for some assistance since the quote was so much and it was out of warranty at 60,784 miles due to "wear and tear". After about a week, Ford responded with $5,984.37. I decided to have Quality Transmission replace the transmission after hearing from 2 mechanics that they had seen other Ford Transit Connect vans, with more mileage than mine, having the same transmission problems. I find it hard to believe that a transmission had to be replaced before 100,000 miles, which seems to be the magic number for miles. My van is used for personal use only.
Transmission failure in my 2.0L Ford Transit Connect at approximately 94,000 miles. When I shift into reverse, the van sometimes drives forward instead of backing up — as if the transmission is confused or stuck in the wrong gear. Over time, reverse completely stopped working altogether. Additionally, after coming to a full stop (such as at a red light), the van occasionally stalls or becomes unresponsive when pressing the gas pedal. This creates dangerous situations in traffic. All recommended maintenance has been done on time, including a full transmission flush performed by a Ford dealer at around 80,000 miles. There were no warning lights or error messages before the issue began. After researching, I found many other Transit Connect owners with the same problem, especially in models with the 2.0L engine. This points to a potential defect in the transmission system. A full transmission replacement may be necessary, and I believe Ford should issue a recall to address this recurring failure.
The brake pedal went down far and there was poor braking. The brake fluid was found to be leaking from the left front brake jounce hose. This was unsafe due to extended braking stop time and less braking ability. I am an ASE certified master technician and I work in a private vehicle fleet repair facility. I did not interview the driver if the BRAKE warning light came on but most likely it did due to brake fluid leaking fast from this line. We also had a failure of this type on a 2019 Ford Transit Connect which is also in our fleet. So it appears Ford has another problem with front brake jounce hose failures.
My 8F35 transmission failed at 95,000 miles, a new unit was put in and that transmission failed at about 175,000 miles, a new transmission was not put in for replacement, but was rebuilt by Ford and currently I have 185,000 miles and as I slow down the transmission starts to jerk and I am slammed forward in my seat. This transmission does this everyday, without fail. Just a matter of time before this transmission fails.This transmission is acting like the last 2 transmissions that failed.
The contact owns a 2020 Ford Transit Connect. The contact discovered moisture leaking into the vehicle on the passenger’s side. The vehicle was taken to several dealers and independent mechanics who were unable to determine the source of the leak. An independent mechanic eventually discovered that the leak was coming from the windshield, which needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 22V192000 (Visibility); which the contact linked to the failure. The dealer was notified of the failure,e and the contact was informed that there was no recall on the VIN. The manufacturer was also notified of the failure but offered no additional assistance. The contact was referred to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was unknown.
The left front wheel locked up. The dealership first replaced the brake line. When that didn’t repair the problem they said they’d need to replace the ABS Module. The vehicle has less than 30,000 miles. Online it appears that ABS Module failure is a common problem in Ford vehicles with the 2.0 four cylinder engine dating back to 2010.
The contact owns a 2020 Ford Transit Connect. The contact stated that while the vehicle was parked, there was condensation leaking from the top of the windshield. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V192000 (Visibility). The manufacturer was notified of the failure. The failure mileage was 19,000.
At highway speeds (55-70), light brake pressure resulted in major frontend vibration and front left caliper seized. After pulling off the road, the front left wheel rim was too hot to touch. Vibration and seized caliper could result in loss of control of vehicle while braking, especially at highway speeds. Repair shop initially replaced the caliper and overhauled the brakes. Problem was not resolved, and same symptoms recurred after less than 100 miles. Mechanic determined that Anti-lock Brake System (ABS) Module had failed. No warning lights, and no inspection by anyone but my mechanic. Replacement ABS module from Ford Dealer was installed by independent mechanic and problem is resolved. Ford Dealer reported two other ABS module replacements same week as mine and internet search identified others with same problem (ABS module failure). My vehicle is four years old and has around 40,000 miles. It seems to be a premature ABS module failure causing collateral damage (e.g. caliper) with multiple reports of same problem.
The contact owns a 2020 Ford Transit Connect. The contact stated that while his wife was driving at an undisclosed speed, the braking system erroneously activated causing the front driver side and the rear passenger side brakes to overheat and the vehicle to decelerate. The contact stated that after his wife exited the vehicle, she discovered smoke coming from the front driver’s side wheel well. Additionally, during the failure the Forward Collision Avoidance system warning light activated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 28,000.
The contact owns a 2020 Ford Transit Connect. The contact stated that while driving at 65 MPH, the brakes locked up. After releasing the brake pedal, the vehicle began to shake abnormally. While driving, the power steering became inoperable. The Hill Assist, traction control, and steering assist became inoperable. The traction control warning light was illuminated. The contact is a former mechanic and determined that the ABS module hydraulic pump needed to be replaced. The vehicle was repaired, but the failure recurred. When the vehicle was taken to the independent mechanic, there were no codes displayed. The contact called the local dealer and was referred to the manufacturer and the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 68,000.
2020 Ford Transit Connect with 80,000 miles. Wrench light came on dashboard and car experiences some shuddering and hesitation when going uphill.Warranty expired at 60K miles Dealer says that it is a power train issue and the transmission needs to be fully replaced. There was never any type of warning that the transmission. I did have a code for a EGR valve, which was replaced. Requested Ford Goodwill assistance to pay for this expensive repair but was denied and need to replace at full cost. Vehicle has been serviced every 5,000 miles at dealership. Supposedly transmission doesn't ever need servicing. There is no dipstick to check and when I asked when it needed fluid changed, I was told it didn't. Obviously that isn't true.
Powertrain fault Transmission torque converter clutch is not operating as expected. Transmission not shifting properly. Fixed many times and still same issue, now it needs new transmission.
Bad Torque Converter - There seems to be a systemic problem with this part on Ford Transits. Ford is not standing behind their parts so we need your help please.
The contact owns a 2019 Ford Transit Connect. The contact stated while driving 20 MPH, the transmission was shifting very rough. There was no warning light illuminated. The contact pulled over on the side of the road and had the vehicle towed to the dealer. The dealer stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in a recall regarding the failure. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 102,000.
The contact owns a 2020 Ford Transit Connect. The contact stated that the windshield was leaking. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V192000 (Visibility) but the vehicle was not repaired. The dealer was unable to locate a mechanic to compete the recall repair. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 31,122.
While traveling at highway speed the vehicle suddenly and without any warning lost propulsion and died forcing the driver to pull over. As a result of how sudden the failure was the driver was just barely able to find a safe place to pull off the road. The vehicle would not start or run leaving the driver and his passengers stranded in the hot weather. This very easily could have resulted in an accident as the vehicle was going up hill on a mountain road with many curves. After taking the vehicle to the Ford dealership it was determined that the throttle body had failed suddenly and without warning. There were never any service lights that illuminated when the problem occurred. We are reporting so that there is a record in case this becomes a common issue with other vehicles of this type.
30 total